Blue Oak Cleaning Website Privacy Policy V1

Effective September 20, 2026 | Public-facing draft for Blue Oak website

Blue Oak Cleaning (“Blue Oak,” “we,” “us,” or “our”) respects the privacy of customers, prospects, job applicants, employees, vendors, and website visitors. This policy explains the information we may collect, why we use it, and the choices available to you.

1. Information We May Collect

We may collect information you voluntarily provide, including name, phone number, email address, service address or ZIP code, property or facility information, service preferences, scheduling details, access/pet notes, communication preferences, quote requests, job-application information, and customer-service communications.

Payment-card information should be entered only through Blue Oak’s approved payment processor. Blue Oak forms and internal notes should not store raw card numbers.

Our website, CRM, communication tools, and hosting providers may also collect standard technical information such as IP address, browser/device information, page activity, form submissions, and similar usage data.

2. How We Use Information

Blue Oak may use information to respond to inquiries; prepare quotes; schedule, perform, and support cleaning services; process payments; send appointment and service communications; request feedback or reviews; maintain customer records; improve operations; recruit and manage employees; prevent fraud or misuse; meet legal, tax, insurance, safety, and recordkeeping obligations; and send marketing communications when the recipient has provided any consent required for that channel.

3. SMS / Mobile Information

Providing a phone number does not by itself mean you have agreed to receive marketing text messages. Where Blue Oak requests SMS consent, the consent choice will be optional and will describe the type of messages you are agreeing to receive.

Blue Oak does not share mobile opt-in information or SMS consent with third parties or affiliates for their marketing or promotional use. Service providers that support communications, customer service, hosting, payment, scheduling, CRM, payroll, screening, or similar operations may receive information only as reasonably needed to perform those support services. Text-message opt-in data and consent are excluded from other marketing-sharing uses.

You may opt out of Blue Oak text messages at any time by replying STOP. For assistance, reply HELP or contact Blue Oak using the contact information below. Message frequency may vary and message/data rates may apply.

4. How We Share Information

Blue Oak may share information with service providers that help operate the business, such as CRM/communications platforms, website/hosting providers, payment processors, accounting/bookkeeping providers, payroll providers, background-screening providers, insurers, professional advisers, or other vendors performing services for Blue Oak.

We may also disclose information when reasonably necessary to comply with law, legal process, tax or regulatory obligations, protect the safety or rights of Blue Oak or others, investigate suspected fraud or misuse, or address an insurance or legal claim.

Blue Oak does not use customer contact information as a lead list for unrelated marketing.

5. Photos, Reviews & Service Records

Blue Oak may take limited operational or quality-control photos when permitted by its service terms and policies. Customer-specific photos, testimonials, or identifying information are not used for public marketing without appropriate permission. Review content may be reused only in a manner consistent with the customer’s permission and applicable platform rules.

6. Data Retention & Security

Blue Oak keeps information only as long as reasonably needed for the purpose collected, business operations, customer history, legal requirements, tax/accounting records, employment records, insurance/claims, or dispute resolution. Blue Oak uses reasonable administrative and technical safeguards, but no storage or transmission system can be guaranteed completely secure.

Current Blue Oak operating policy retains routine operational/QC photos for approximately 90 days unless a longer period is reasonably necessary. Incident/damage records may be retained longer under insurance, contract, legal, or claim requirements.

7. Your Choices

You may ask Blue Oak to update inaccurate contact information, change communication preferences, or stop optional marketing communications. Transactional or service-related communications may still be sent when necessary to provide requested services, administer an account, or comply with law.

8. Third-Party Links & Services

Blue Oak’s website may link to third-party services such as payment, scheduling, review, social-media, or application platforms. Those services maintain their own privacy practices, and Blue Oak is not responsible for the content or privacy practices of third-party sites.

9. Children

Blue Oak’s services and website are intended for adults arranging residential or commercial cleaning. Blue Oak does not knowingly seek personal information from children through its quote or booking process.

10. Changes to This Policy

Blue Oak may update this policy as services, technology, or legal requirements change. The effective date above should be updated when a material revision is published.

11. Contact

Blue Oak Cleaning

Greater Baton Rouge, Louisiana

Phone: 225-262-9261

Email: [email protected]